This program is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

Pulse charges a fee to process CE's. Fee to receive a certificate and 1 CE is $25 for this program.

Program Approval Code 18148.

September 13, 2021 – September 12, 2023 (expiration date)

About This Program

Participants in this session will gain a greater understanding of how The Joint Commission strives to improve the quality and safety for all patients, as well as how its standards and resources help achieve this mission. In addition, attendees will receive information on Joint Commission activities specifically supporting the TakeCHARGE campaign’s 5 Steps to Safer Healthcare.

About The Joint Commission

The Joint Commission is the nation’s oldest and largest health care standards-setting organization, impacting over 23,000 health care providers and facilities across the entire continuum of care. 

Mark A. Crafton

The program is presented by Mark A. Crafton, MPA, MT(ASCP) Executive Director, Strategic Alliances Division of Business Development, Government & External Relations at The Joint Commission. In this role, he oversees all Joint Commission activities related to state government outreach, payer relations, and the development and management of alliances with key external organizations. Mr. Crafton is a frequent speaker at national conferences on topics related to quality, safety and accreditation.


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