Pulse Center for Patient Safety Education & Advocacy program, ‘Sorry Works’ is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

Program Approval Code 18196.

Through March 27, 2024

About This Program

The disclosure and apology movement has been working to change the culture of medicine over the last 20 years. Once controversial and taboo, disclosure is becoming the ethically expected norm post-event in American healthcare organizations. Much has been accomplished, but much work remains. This presentation will explain information with patient advocates on the disclosure movement, show how healthcare organizations are implementing disclosure, and discuss the role of patient advocates with disclosure and also what to do when disclosure is not present.


Learning Objectives

1. Provide an overview of the disclosure and apology movement

2. Show how healthcare organizations are implementing disclosure and apology, and where challenges remain

3. Educate patient advocates on their role in disclosure and apology and also what to do when disclosure is not present.



About Doug Wojcieszak, MA,MS


Presenters: Doug Wojcieszak, MA, MS is a disclosure training consultant who created Sorry Works! Following the loss of

his brother from preventable medical errors. He has trained thousands of healthcare, insurance, and legal professionals.

Wojcieszak is a sought-after speaker and trainer, and Sorry Works! content (books, booklets, on-line learning, etc) has

become the “go to” references for organizations dealing with adverse medical events. Sorry Works! is considered the

brand name of the disclosure movement. Sorry Works! conducts research about disclosure while continuing to fulfill

traditional roles of training and advocacy. For his full bio visit https://sorryworks.net/founder

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