Pulse Center for Patient Safety Education & Advocacy program, Medication Safety is approved for 1.0 CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

Approved Through March 17. 2024

About Jennifer Gold, MSN, RN

Before coming to ISMP, Jennifer L. Gold practiced oncology nursing for 14 years at the Hospital of University of Pennsylvania, a 671 bed teaching hospital in Philadelphia. Her area of specialization has been adult oncology with a primary focus on the care of patients requiring bone marrow transplantation. Ms. Gold is also an experienced educator, having served for three years as a clinical instructor at La Salle University School of Nursing in Philadelphia. Ms. Gold received her BSN from West Chester University in West Chester, PA and her MSN from La Salle University in Philadelphia, PA. At ISMP Ms. Gold is responsible for development and operation of the ISMP website for consumers, Consumermedsafety.org. She also oversees review and follow up of all consumer-generated medication error reports and is the contact person for consumers calling or emailing inquires to ISMP.

About this Program

Medication Safety

This presentation will inform the consumer and caregivers about medication safety and how to identify and prevent medication errors. The speaker will introduce the non-profit organization, Institute for Safe Medication Practices (ISMP), and educate the public on how it serves both consumers and healthcare providers. There will be an overview of what a medication error is, with descriptions of the most frequent types of errors that are reported to ISMP, and the types of settings they occur in. There will also be a brief overview of the causes of medication errors and how the consumer can play a vital role in identifying medication errors and preventing harm to themselves and/or others. This presentation will use real life stories (and images) reported to the ISMP.


  • Define a medication error
  • Identify the most frequent types of errors and what to look out for
  • Understand ways to prevent harm with the use of medications

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