Pulse Center for Patient Safety Education & Advocacy program, Making Hospital Discharges Safe: What Families Need to Know! is approved for 1 CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Program Approval Code 18184.

Expires: January 24, 2024




About David

David is a Board Certified Patient Advocate and the director of Engage Caring Solutions. He is a passionate leader committed to improving the lives of residents in nursing homes. His unique background as a highly regarded licensed nursing home administrator and knowledgeable regulator in the New York metropolitan area make him one of the most qualified experts in his field. Throughout his career, David has earned his reputation as a stickler for detail and for holding surveyors, staff and owners accountable for delivering resident care and service that meets or exceeds residents’ needs on a daily basis.


About this Program

In this program, David discusses the risks that make hospital discharges a dangerous time for patients. Families are overwhelmed with complex information and are often not prepared to handle their role in the discharge process. The fear that something will go wrong may be justified, as research shows that nearly one third of all medical errors occur during transitions of care, when patients are discharged from the hospital. Key risk factors for medical errors include:

David reviews the critical information that families need to know in order to actively participate in the discharge planning process with hospital staff - at the time of admission and throughout the hospital stay - to ensure a safe and successful discharge that is understood, planned and coordinated with the family’s involvement. Patients and families must know who to talk to, how to reach them quickly and what to ask to get questions answered - to make informed choices about care & service providers. Participants at the live presentation review and discuss Case Studies with the presenter to develop a working knowledge of the discharge process and hone their advocacy skills. 


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