Pulse Center for Patient Safety Education & Advocacy program, Medication Safety is approved for 1.0 CE in Ethics by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).

Approved Through March 14. 2024

About Tejal Gandhi MD, MPH, CPPS

Tejal Gandhi, MD, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. In this role, she is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care.

Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focusing on improving patient and workforce safety. Prior to this, Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when NPSF merged with IHI. She has also served as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates within the IHI Safety portfolio.

About the Presentation

Emerging from COVID: Re-energizing Our Approaches to Achieving Zero Harm

In this presentation Tejal Gandhi, MD, Press Ganey’s chief safety and transformation officer, explores the broader definition of harm beyond physical safety, and the importance of addressing inequities to achieve zero harm. In this session, Dr. Gandhi shares strategies and tactics to show how leading organizations are innovating and transforming a culture and leveraging high reliability to build engaged, resilient care teams that deliver safe, high-quality care and the optimal patient experience.


Learn about the broader definition of harm, beyond physical safety.
Discuss the impact of inequities on harm.
Discuss ways an organization can achieve its goal of zero harm, including the importance of partnership with patients.