Pulse Center for Patient Safety Education & Advocacy program, Effective Patient Communication: Enhancing Interactions Between Patients and Healthcare Providers'is approved for 1.0 Ethics CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA). Program.

Through June 25, 2025

Adriane Carrier, MBA-HC, BSN, BCPA

Adriane Carrier (“NurseAdrianeRN” to friends and followers) is an inspirational presenter who brings a unique perspective to her work. She started her lifelong commitment to social justice and health equity with grassroots community activism in the 1980s during the HIV/AIDS crisis. Her experience as a founding member of the LGBT Resource Center at Cal State University, Long Beach, prepared her for future work as a Community Organizer for LGBTQ and minority health communities with the Human Rights Campaign Fund and later, with the LA Gay & Lesbian Center.

After joining SEIU (Service Employees International Union) as an organizer and team leader, she spent two decades leading organizing activities for healthcare workers in Southern California. From that experience, Adriane earned a BSN and became a nurse while continuing her close affiliation with SEIU as a union steward and bargaining team member. When COVID hit in 2020, she resigned her job as a hospital RN to become the Director of Education, Health & Safety for SEIU121RN for 10,000 nurses. During this time her focus was to educate and advocate for adherence to regulations for healthcare workers, medical facilities and patient care. Along the way, she earned an MBA-HC & became a Board Certificated Patient Advocate!

Helping people and communities become empowered and organized for change is her life’s mission. Inaddition to her extensive volunteer work, Adriane currently owns and operates Trusted Guardian Patient Advocates, which provides private concierge patient advocacy, creating education programs for nurses, patients, and private organizations, and Health & Safety consulting.

She is also a board member of Pulse Center for Patient Advocacy Education and Safety. Adriane has over 4 decades of professional advocacy, volunteering, organizing to advance human rights and health policy improvements. Access to affordable & quality healthcare is a right that all deserve.

About the Presentation

Effective Patient Communication: Enhancing Interactions Between Patients and Healthcare Providers

The complexity of today’s healthcare system is unparalleled in our history. Over the past 50 years, we have witnessed the erosion of the doctor-patient relationship. Advances in technology, demands for increased efficiency and profits, combined with clinical specialization have permanently changed how care is delivered. Healthcare providers have less time to provide care with patients , creating significant communication gaps which increase the risk of medical errors and harm.

In this cutting-edge presentation, Adriane Carrier, RN, will discuss the importance of effective patient communication to ensure that patients learn how to become engaged as equal partners in their care. With an emphasis on promoting meaningful interactions, Adriane offers the knowledge and tools to empower patients and advocates to build trust and rapport with healthcare providers. Patients need to actively participate in their care.

Throughout her presentation, Adriane will engage participants on the need to promote inclusive and effective interactions to address the needs of diverse patient groups, including LGBTQ+, People of Color, Low Income/Poverty-Affected & Veterans patients.

Adriane will also review effective communication strategies and helpful strategies and tips to improve shared decision-making, empower patient advocacy and build trust & rapport with healthcare providers.

Learning Objectives:

1. Describe conditions, scenarios or circumstances that commonly contribute to communication issues between patients and healthcare providers;

2. Identify the importance of patient communication and its impact on patient safety and positive health outcomes;

3. Compare needs and challenges experienced by diverse patient groups that contribute to inequities in the delivery of health care services and clinical outcomes;

4. Differentiate four (4) effective communication strategies and offer contextual examples of how these strategies can improve communication between patients and healthcare providers;

5. Propose helpful strategies and tips to promote shared decision-making, empowered patient advocacy and building trust & rapport with providers.

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