About This Course


Whether you are communicating with family, in your place of business or your client, you will find better outcomes by using these new skills. Dr. King will present 3 communication models within the context of 2 patient case studies. The topics will include: the SPIKES communication model for facilitating difficult conversations with patients, the SBAR model for sharing clinical information efficiently, and David Rock's SCARF model to support communication and learning.

Support Clinical Decision Making and Patient Safety is approved for 1.0 CE by the Patient Advocate Certification Board for Board Certified Patient Advocates. Approval Code 18162 Expires: Expires: October 25, 2023

About Dr. King

Kira King is a freelance senior instructional designer who specializes in developing online simulations to assess and develop both clinical decision making and communication skills. She is passional about integrating the science of instructional design with the art of creative storytelling to develop engaging and effective learning experiences. Kira holds both a master’s degree and a PhD in instructional design and has over 20 years of experience including 13 years in healthcare. In her role as an instructional designer, Kira has worked with a variety of companies, including ReachMD, Johns Hopkins Medical School, the Department of Veterans Affairs, as well as the Walt Disney Company and the World Bank.

Kira became a Board Certified Patient advocate in September of 2018, and has been a caretaker for family members for nearly 20 years. Whether at work or caring for family, Kira is passionate about ensuring that patients receive personalized relationship-centered care.



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